Sam Copper — AI Product Engineer

01 / ABOUT

Built from the floor up.

I design and build AI-powered internal tools for contact-center operations, from the interface to the data layer underneath. My background is in call-center QA, so I build from what reviewers, managers and clients need to see. Most recently I built the AI call QA system Elite Call uses across its client accounts.

Self-taught in JavaScript, HTML, CSS and SQL.

02 / SELECTED WORK

Explore the projects.

PROJECT / 01

Astrel · AI call QA/Compliance platform

Demo of the QA Feedback Hub as a product: rulesets generated from client onboarding calls, evidence-cited scoring, review workflows, audits and telemetry.

samcopper.dev/astrelOpen demo ↗

PROJECT / 02

Nimbl · Practice operations dashboard

The same engine reskinned for a med spa: waitlist gap-fill, no-show risk, rebooking queues, consult-stall analysis and role-based data masking.

samcopper.dev/nimblOpen demo ↗

03 / EXPERIENCE

Work in practice.

Elite Call · AI Engineering, Quality Assurance

2023 – Present

~2,200appointments QA'd in the first two weeks

~98%of calls covered same day by two reviewers

~$0.04per lead; reaches QA about 3 minutes after the call

QA Feedback Hub · AI call QA pipeline, built solo in under 2 months
Two-way DialedIn integration. Pulls every booked appointment and recording automatically, writes QA results back to each lead's notes and confirms every note saved. The team works entirely in the hub.
Self-scheduling run controller. Wakes every minute, resumes interrupted work and never processes a lead twice. Leads reach QA about 3 minutes after the call, at about $0.04 each.
Rows-first and fault-tolerant. Leads appear as soon as DialedIn lists them. If the AI provider is down, everything else keeps running, the AI step shows as paused, then catches up on its own.
Verified data management. Stable lead IDs, duplicate protection, an audit changelog, and an archive job that copies, verifies every cell, then removes.
QA'd about 2,200 appointments across 10+ clients in the first two weeks. Two reviewers now cover about 98% of calls the same day, and disputes over what was said on a call have stopped.
Built a best-call leaderboard targeting the ~10% productivity lift seen in contact-center gamification.
Shipped client-facing tools on the same data: Upsell Rating, STL Console, Sentiment Report, Missed Rebuttal Report, and Survey Report.

Elite Call · QA Admin; Outbound Rep

2022 – 2023

Started as an outbound rep and was promoted within my first year to run call quality review.

Camping World · Call Center Ops; Digital Marketing

2016 – 2022

Held several call center operations roles, then moved into a digital marketing role.

04 / TOOLKIT

Across the stack.

Front end

JavaScript, HTML, CSS, UI/UX design, dashboards and data visualization

Data & integration

Google Apps Script, Google Sheets as system of record, SQL, REST APIs and webhooks, dialer and CRM integrations

AI / language systems

Claude / Claude Code, LLM prompt and JSON schema design, speech-to-text APIs, transcript scoring and summarization

05 / CONTACT

Let's talk about what you're building.

EMAILclarinetsam@gmail.com

PHONE847.754.7807

LINKEDINlinkedin.com/in/samuel-copper ↗

LOCATIONAlgonquin, IL

SITEsamcopper.dev ↗

AI-powered tools that make operations easier to see and run.